Tour Guide

Bolney Wine Estate in West Sussex is one of the pioneers of the English wine industry and has been a family business since 1972. We are a producer of premium English still and sparkling wines.

At the Estate we welcome thousands of visitors a year for vineyard and winery tours and corporate events and to our on-site café, bar & restaurant.

Bolney is growing successfully, and looking for enthusiastic individuals to support our continued growth and forward-looking culture.

Bolney are looking for both full time or part time Tour Guides to support the team.

Requirements

Duties to include:

• Conduct tours of Bolney Wine Estate to the specification provided. Understanding the history of Bolney, current practices and providing a brief on the Estate’s health and safety (script and training provided).
• Set up and clear down all areas used in order to deliver the tour as specified at the start and end of each tour.
• Ordering stock from the Warehouse to replenish stock in Tour Room and Shop when required.
• Reporting to Tours Manager, relay back to management on trends and areas we can improve on.
• Being a ‘day-maker’ and delivering an exceptional customer experience.
• Helping in the shop and café to assist and serve customers, when necessary, under direction of the Hospitality Manager.

• Perform sales function after the tours of wine and other shop goods that maximise the returns from the tours as a priority.
• Operate and reconcile the Tour and Shop tills for sales and end of day operations

• Be an expert in Bolney wines, promoting wine sales as a priority and upselling other shop products within the shop and café when required.
• Being well presented at all times and offer a warm and open welcome to all visitors to Bolney Wine Estate.
• To establish and maintain good working relationships with colleagues and departments throughout Bolney Wine Estate.
• Attend outside events on behalf of Bolney Wine Estate as required.

• Anything else that may be reasonably asked of you.

The role could involve weekend working, evening work may be occasional and a willingness to work to flexible working patterns.

Essential Qualifications / Experience:

• Computer literate
• Interest in and knowledge of viticulture and winemaking
• A confident outlook when dealing with customers face to face and a can do attitude
• Strong communication skills. Sound computer skills to use our retail POS system, Word, Excel, internet and email.

• Driver’s License essential due to location

Benefits

Competitive salary, dependant on experience.