Technical Services Manager

We are looking for an experienced Technical Services Manager to lead the regional Ops team working across the JLL account by delivering excellence and first class sustainable hard M&E maintenance, projects, and process compliance. They will provide leadership, management, added value and development, and conduct all business in a sustainable and ethical manner working towards net zero carbon and achieving JLL’s vision to build a better tomorrow.

We are looking for an individual with a proven solid experience in delivering high quality hard M&E services in a customer focused multi-site environment, and good working knowledge of Health & Safety Legislation. You will have a robust technical background with a professional qualification and practical experience in a trade – Electrical, Mechanical, Gas or F-Gas. Desirable is a BIFM qualification or equivalent, IOSH or NEBOSH certificate and experience in computer PPM management systems (e.g., Concept).

The key responsibilities of this role include

• Management of supervisors and overseeing of engineering workforce delivering hard M&E services, Compliance and OF delivery. Supporting with the management and delivery of Extra Works and M&E/Fabric Projects

• Leadership, driving and development of direct reports ensuring all mandatory training is in place with a robust succession plan in place for all roles. Completion of regular 1-2-1’s and Performance Reviews measuring against delivery of SMART objectives

• Management of the Supply Chain negotiating best value and procuring in line with stretch targets whilst driving standards ensuring Avetta and Construction Line compliance. Holding annual Plan Rights and regular performance reviews

• Preparation and presentation of MI reports to clients at regular KPI meetings. Key stakeholder management and delivery of high standards of client satisfaction. Develop relationships with consultants working for our Client and our Clients

• Ensure company policies are implemented and followed across the region

To be successful in this role you will have highly effective management skills and be able to communicate clearly and concisely. Alongside this, you will have excellent attention to detail and promote ownership through to closure.

Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.

As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.

The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry’s environmental impact.