Administrator - FM Client Support

Wates FM are looking for a Client Support Operators to join our professional team based in Enfield providing support to our clients.

Key Accountabilities of the role will include:

Efficiently and effectively plan and allocate both PPM and Reactive works to internal and external parties.

• Ensure the timely and accurate generation of job updates and closures supporting the collation of billing information to contract led timescales.

• Liaise with internal departments to ensure that all Concept & Mosaic works are managed in a professional manner and that effective updates and communications are provided to client representatives or site

• Support the raising and issue of work-related purchase orders on both PPM & Reactive works, including the purchasing, extra works, and invoicing process

• Be the daily interface between mobile field operations of self-delivery and outsourced services and the contract management.

We are looking for you to be a professional Administrator with client / customer support experience ideally within an FM environment.

To be successful in the role you will be an excellent communicator with the ability and organisational skills to plan effectively and efficiently.

We will be recruiting for permanent positions at 40 hours p/week, Monday to Friday.

Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.

As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.

The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry’s environmental impact.