Support Line Coordinator

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Hours: The role will be based at LH&T's Head Office in Esher, Surrey.

The Support Line Coordinator will work shifts that are usually either 6 or 9 hours long. Each coordinator is expected to work one Saturday per month (usually from home).

The position is available on a full-time basis.

This is hybrid working arrangement so home working will be available but we currently expect at least two days a week to be office based.

Please note: Due to Covid19, this role is currently Monday – Friday (9am to 5pm). The role will revert to the previous shift pattern once there is a business need.

Role Overview: The coordinator will assist our insurer clients with queries relating to the use of VRR screening tools. The service is offered in real time, often with the customer on hold. The coordinator will not speak directly with the customer. Full training will be given.

Reporting to: Assistant Manager Customer Support

Package: Competitive salary + discretionary bonus scheme + healthcare + pension

Company overview:

Verisk – Life, Health and Travel (LH&T) has almost 20 years’ experience of providing risk assessment tools to the insurance market and was acquired by Verisk Analytics (New Jersey, USA) in 2017. LH&T provides medical and veterinary underwriting software to insurance providers that enables the rating of pre-existing medical conditions to allow informed underwriting decisions to be made on travel, pet and other health related insurance products. Clients range from multinational and specialist insurers to insurance brokers and aggregators.

Key responsibilities:

• Use your knowledge and skills to provide a friendly and efficient telephone service to turn around client queries in a timely manner
• Maintain accurate statistical records
• Take an active role in the monitoring and analysis of data to identify improvements to the current risk assessment strategy

• Be responsible for reporting key performance indicators to the appropriate clients
• Provide feedback on working protocols and working practices
• Further tasks deemed appropriate by your line manager and company director

Key skills:

We are looking for an individual with:

• An interest in learning about the human body and medical conditions (essential)
• Previous experience of working within a medical arena (desirable)
• Experience within a commercial, travel or insurance setting (desirable)
• Excellent written and spoken English (essential)
• IT skills – MS Office, Internet, email & databases (essential)
• Excellent communication and interpersonal skills (essential)
• Enthusiasm and a willingness to learn (essential)
• Previous experience in a customer service role (desirable)
• The ability to work independently as well as within a team (essential)
• Knowledge and/or interest in technology (desirable)
• Open to a varied working pattern (essential)

In 2022, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces™ list and one of 18 companies on Spain’s Best Workplaces™ list.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we’ve grown to provide analytic insights that help transform industries focused on some of the world’s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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