Official Specifications
Role Overview & Mandate
Executive Summary
Part Time Sales Executive “If you have a get-up-and-go and can-do spirit, we’ll provide...
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Part Time Sales Executive
“If you have a get-up-and-go and can-do spirit, we’ll provide the skills and knowledge.”
Can you help us to be the best? We are looking for a Customer Support Agent to join our Tool Hire Central Team in Northampton. Be part of a fantastic, friendly team, set sky-high standards for customer service Drive great results for a key part of the business. Hybrid available after initial training.
Location: Northampton, Hire Head office + Hybrid opportunity.
What you’ll do
Joining our family as a Customer Support Agent in our busy Tool Hire Contact Centre, you’ll help our customers find the tools and plant equipment they need and arrange a hiring contract. Ranging from anything from a digger to a lifting platform, your task is to source the equipment and ensure it is where our customers want it, when they want it.
Brilliant with people, you’ll give great service to our customers and colleagues who like to deal directly with us at our Tool Hire Contact centre. Either way you’ll use your excellent organisational skills and can-do attitude to ensure we do not disappoint.Offering brilliant service from the start to the end of the contract including resolving any issues, digital customer support and a speedy response via phone and email.
Is this you?
Great at quickly building rapport with customers and colleagues, determined to deliver great service and hit our key response metrics, this could be the role for you.
We’re looking for the kind of person who is:
- A natural people person – great with customers, colleagues and suppliers.
- Fantastically well organised and able to juggle competing priorities.
- A Great communicator
- Willing to quickly learn about new products and systems.
- You put the customer first
Limited knowledge of Tools & Plant Equipment? Don’t let this put you off, we offer a great induction programme and on the job coaching so you’ll develop this in no time!
What’s in it for you?
You’ll be supported by some of the best training & development in the industry. Our impressive internal succession programme means, whatever it is you do with us, it will be easy for you to learn, grow and develop across the Travis Perkins Group.
We’ll also equip you with a benefits package that grows as you grow with the company:
- Competitive performance related bonus
- Save-as-you-earn scheme
- Buy-as-you-earn scheme
- Contributory pension scheme
- Colleague discount across a variety of Group businesses.
A bit about us
As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
You be you, it makes us, us.
Not Sure you Qualify? We’re driving to become a truly inclusive employer, where everyone in our Group feels safe, welcome and confident to be their authentic selves - you be you, it makes us, us, as we say. If you’re interested in this opportunity but your past experience doesn’t align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us.
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