The Role:

The Housing Options Service is looking to recruit a Rent Income Collection Officer who is responsible for a portfolio of temporary accommodation and its occupants. Ensuring that households in temporary accommodation are maintaining a satisfactory rent account in order to be moved on into more settled accommodation, providing advice on their move-on options, welfare benefits, and employment.

Requirements:

Having the right calibre of people with the right attitude is essential in providing homeless people with the services they require.

• An understanding of the duties owed to customers threatened with homelessness/actual homelessness under relevant legislation
• The ability to negotiate both with homeless people and on their behalf to broker housing solutions.
• To have an understanding of welfare benefits and have a level of numeracy sufficient to give basic money and housing advice using available tools
• Experience working in a similar role would be an advantage.
• Enthusiasm and strong motivation with a ‘can-do’ attitude
• Ability to immediately deliver, working to tight timescales
• Ability to present complex issues clearly and concisely, both orally and in writing, and to develop appropriate promotional material.
• Advanced IT skills in relation to Word, PowerPoint, Excel, MS Project, Visio or other project tools.

Interviews will be held shortly after the closing date

For a confidential discussion please contact Shamir Ahmed, Operations Manager – mohammed.ahmed@towerhamlets.gov.uk


Additional Details

Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.

Files

Rent-Income-Collection-Officer-2023.pdf