Programme Support Officer

Role Overview & Responsibilities

Are you passionate about transforming services?

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We have an exciting opportunity for a Programme Support Officer to join the organisation.

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You will be responsible for providing and leading on programme support to a number of projects within OneWolverhampton.

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To be responsible for the day-to-day delivery of defined work streams within the programme, including assisting in the development of project plans, and working with internal stakeholders to ensure engagement and sign-up

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To manage the work of an administrative/programme function

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To carry out programme/administrative tasks

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The post holder will be accountable for own actions and to manage their own workload

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Overall responsibility for managing, maintaining and developing the programme teams database and filing system

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OneWolverhampton is hosted by the Royal Wolverhampton Trust. The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

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We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best

Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

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The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

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To provide full project/programme support for the delivery of the designated projects within the Transformation Programme

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To communicate information with partners, stakeholders, patients, relatives or staff on a variety of service and workforce matters and procedures

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To communicate complicated programme and administrative information to staff from other departments, across the Trust and with external contacts and stakeholders

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To communicate complex, sensitive, contentious information with a range of stakeholders, where persuasion or negotiation is required

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To exercise judgements when dealing with the analysis of business and programme performance information and decisions to ensure targets are achieved

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To manage a service/project and to ensure that targets are met

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To develop and implement plans/work streams and to manage and organise activities

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Communicate with patients and the public, but on non-clinical matters (i.e. explain local plans, procedures)

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To develop and implement programme administration policies for own area of work and the programme as a whole

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Undertake surveys or audits, as necessary to own work i.e. completes staff survey, complete basic audit proformas

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To monitor and maintain information systems

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To develop databases/spreadsheets, to collate or produce reports on a regular basis and subsequently manage/deliver a systematic approach to information management in support of the projects within the wider programme of change.

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To input data onto relevant systems, required to store and retrieve information or to collate and report data

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Optimise the use of technology for area of own work

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Develop presentations and supporting materials to progress the programme and ensure all developed products and reports are fit-for-purpose and provide reliable, accurate and timely information