Vehicle Inspector - West Midlands

Company description

Job Title: Vehicle Inspector

Location: West Midlands, based on site in CV23

Salary: Up to £33,000 OTE

(£28,374 Salary + £930 Flex Allowance)

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Vehicle Inspector, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support, and development opportunities.

This is the job

Are you passionate about used vehicles and getting them road ready? As a Vehicle Inspector you will be inspecting used vehicles to the AA’s high standards and reporting back to our partners with any repair work that may be required before issuing a detailed inspection pass report.

This is an excellent opportunity to use the latest tools & technology at your disposal and a bespoke application designed to help you catalogue inspection results. You’ll take the time needed to explain your findings clearly to the customer, checking that they’ve understood the results. In doing so, you’ll help the customer make the right decision for them, sharing advice based on your knowledge and experience where possible, or directing them to the best department contact, for issues that fall outside of your areas of expertise.

Do you have a strong vehicle repair experience and excellent customer service? If this sounds like you, we would love to hear from you!

What will I be doing?

You’ll play a key role in our team, carrying out inspections, repairs & services on customer vehicles, and carefully reporting your work via our very own app. You’ll follow all established conditions and operating instructions when completing repair work, helping us maintain a safe & effective working environment for our team.

• Inspecting used vehicles to the AA’s high standards and reporting back to our partners with any repair work that may be required before issuing a detailed inspection pass report
• Inspecting cars, vans, or motorhomes
• Checking that the vehicle is roadworthy and safe and sharing your report with customer or dealer
• Liaising with customers and dealers about any hidden problems you find, ensuring your findings are understood and communicated clearly
• Sharing advice based on your knowledge and experience where possible

What do I need?

• L3 City and Guilds or NVQ in Mechanics
• Recent experience in a similar role with MOT experience desirable but not essential
• A confident communicator, able to explain complex issues clearly, regardless of your audience
• Customer focused, always looking to do right by our members
• Good knowledge of electrical, fuel and ignition systems of vehicles
• Ability to demonstrate a high level of customer care

Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus 8 bank holidays
• Free AA breakdown membership
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Worksave pension scheme with up to 7% employer contribution
• Dedicated Employee Assistance Programme
• Diverse learning and development opportunities to support you to progress in your career