Customer Care Coordinator

We are looking for an enthusiastic and passionate Customer Care Coordinator to join our Customer Care Team in our ambitious, growing business.

Stonebridge Homes is a Leeds-based housebuilder, operating throughout Yorkshire and the North East, with a well-deserved reputation for building quality, high specification homes in sought after locations. We have a wealth of experience in the housebuilding industry and a proven track record in delivering successful housing schemes.

We have exciting plans for growth that will soon see us increase the number of outlets in Yorkshire and launch further developments in the North East of England. As the business grows, we are focused on retaining our strong dynamic culture with, at its core, a committed and passionate workforce and our well-earned reputation for innovation and quality. It really is a great time to join our company as we commence the next exciting chapter.

We are looking for a Customer Care Coordinator to join us, the main purpose of the role is to coordinate administration processes and implement action for the resolution of customer care issues in accordance with Company procedures.

The ideal candidate will have experience of working in a customer care environment, dealing with complaints by telephone and writing. You will have excellent customer service skills and a real passion for delivering exceptional levels of customer care.

To succeed in this role, you will need to demonstrate high levels of self-motivation, tenacity and resilience.

If you are excited about joining an ambitious, growing business, we would really love to hear from you.

Key Responsibilities

• Receive issue reports and questions by phone, email and our bespoke customer care system and ensure they are logged correctly. Follow up reports in writing, confirming action to be taken or seeking further information
• Organise remedial work with contractors, Site Managers or Customer Care Technicians as appropriate
• Liaise between contractors where more than one is involved in resolving customer issues
• Organise the diary and work schedule for Customer Care Technicians
• Act as a point of contact for the customer, confirming access arrangements to the property when required
• Track and report on maintenance history, particularly recurring problems
• Arrange for urgent action in response to emergency situations

Experience & Qualifications

• Experience of working in a customer care environment dealing with complaints by phone and in writing
• Experience in providing excellent customer service with professionalism, representing the Brand at all times
• High levels of time management, organisation and coordination skills
• Excellent communication and rapport building skills
• Ability to remain calm under pressure
• Ability to manage own workload
• Confident in using various software packages
• Administratively competent and able to deliver to a high standard

Benefits

We offer an opportunity to work in a growing business led by its values in a fast-paced environment. Our benefits package includes:

• Salary £30,900
• Discretionary Quarterly and Annual Staff Bonus Scheme
• Enhanced holiday entitlement
• Private Healthcare
• Access to the Pension Scheme
• Supported hybrid working

Job Types: Full-time, Permanent

Salary: £30,900.00 per year

Benefits:

• Company pension
• Private medical insurance

Schedule:

• Monday to Friday

Work Location: One location