Role Overview & Mandate
Executive Summary
We are looking to expand our retail team throughout the Cricket season. The Retail Assistant will ensure customers...
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We are looking to expand our retail team throughout the Cricket season.
The Retail Assistant will ensure customers receive the highest level of service and provide a best-in-class experience for all visitors. The Assistant will assist with the efficient and profitable online and customer facing shopfloor operations of the MCC, and Lord’s Shops located within Lord’s Cricket Ground on match and non-match days, to maximise sales and exceed budget, whilst aiding with the efficient operation of stock functions.
Benefits
- Complementary meal on Major Match days.
- Paid holiday in-line with UK legislation.
- Opportunity to enrol in pension scheme.
- 10% staff discount in Lord’s Shops.
Essential Skills
- Excellent customer service skills with a guest focussed attitude.
- Punctual and willing to be flexible.
- Confident, outgoing, and enthusiastic.
- Trustworthy, hardworking, proactive and reliable.
- Excellent communication and English language skills.
Skills and ability testing may form part of the selection process. If you have any particular requirements in respect of the interview/section process, please mention this in a covering email/letter.
About Company
Marylebone Cricket Club (the Club) is the world’s most active Cricket Club, custodian of the Laws of Cricket and is also the owner of Lord’s Ground, affectionately known as the “Home of Cricket.” The MCC and Lord’s brands are renowned worldwide and are synonymous with excellence, prestige and providing an enjoyable customer experience, whether at an international Cricket Match or a special event.
SMART
- We make informed decisions
- We cut out inefficiency and complexity
- We ensure that everything we do looks, sounds and feels high quality
ATTENTIVE
- We are welcoming hosts to people of all cultures and backgrounds
- We pride ourselves on impeccable manners
- We work with other organisations for the good of the game
ORIGINAL
- We set our own high standards
- We constantly seek out better ways of working
- We encourage people to be imaginative in their work
MCC is committed to being an equal opportunity employer. All qualified applicants will receive consideration without regard to race, colour, sexual orientation, gender identity, disability, national origin, religion, sex, and or other legally protected status. If you have any particular requirements in respect of the recruitment or interview process, please mention this in a covering email/letter.
Essential Requirements
- Excellent customer service skills with a guest focussed attitude.
- Punctual and willing to be flexible.
- Confident, outgoing, and enthusiastic.
- Trustworthy, hardworking, proactive and reliable.
- Excellent communication and English language skills.
Skills and ability testing may form part of the selection process. If you have any particular requirements in respect of the interview/section process, please mention this in a covering email/letter.
