Senior Claims Data Analyst

Our mission

Definitely not a sweet shop.

We're the tech company making insurance more accessible and more affordable for as many people as possible.

We’re proud of our journey so far. We’ve helped hundreds of thousands of customers get fairer cover, all while being rated excellent on Trustpilot. But we’re just getting started.

Over the next 2 years, we’re planning to help even more people by launching products and services across different sectors and countries

If you're looking for a challenge, our next chapter is set to be an exciting one

How we work

We've created a culture of trust which allows us to work autonomously without fear of failure, to challenge decisions, and be heard. It empowers us to drive our own careers and to move at unparalleled speed. And because we're treading new ground, we're all mastering new skills along the way.

Explore our Culture Handbook to find out more about life at Marshmallow, or read our blog!

The Team

We’re looking for a Data Analyst with a passion for improving our customer experience. This role will provide analytical firepower to our work in claims, as a product led tech company this is a chance for an analyst to make an impact in one of the most impactful areas within insurance.

We believe that the claims experience can be so much better in the insurance industry! So, our mission is to deliver the most delightful and efficient claims experience to our customers.

Responsibilities

• Enable key decision making for the Claims team, analysing claims cost performance and influencing factors, and utilising insight from the wider insurance market.

• Responsibility for monitoring and analysing claims indemnity performance, providing timely notice of emerging risks and opportunities across Claims, Reserving and Pricing.

• Construct a story from this analysis to deliver clear, concise messaging to influence decisions being made and optimise outcomes at all stakeholder levels.

• Support the development and delivery of key strategies as signed off by the senior leadership team and stakeholders, and contribute suggestions on content to be included, as well as own ideas on future strategies.

• Handle reporting on key metrics and benchmarking of indemnity spend.

• Working closely with senior management within Claims and Pricing, confidently presenting findings and telling engaging stories through data.

• Surfacing granular insights into metrics related to reserve run-off, ACPC, settlement times, reporting times, re-open activity, etc.

Skills

• Comprehensive technical and operational knowledge of claims processes, along with financial understanding of claim reserving and settlements.

• Strong working knowledge of Personal Injury, Theft, Credit Hire and Property Damage (both first and third party).

• Strong analytical and problem-solving skills, taking ownership from start to finish.

• Confident operating in a highly numerate environment and bringing this output to life across a range of audiences

• Excellent attention to detail - ability to complete complex tasks efficiently and accurately.

• Ability to extract and manipulate data using SQL and present outputs through a variety of mediums including Excel, Slides, and Looker.

• An understanding of the environmental factors affecting motor claims and how to apply the principles to predict future claims costs and trends.

Perks of the job

• Flexible working - Spend 3 days a week with your team in our new collaborative London office, and own your own working hours. The rest is up to you *If this arrangement doesn’t work, don’t let it hold you back. We’re always open to making reasonable adjustments if this is a barrier to you in any way. Let us know and we’ll talk about our options

• Competitive bonus scheme - designed to reward and recognise high performance

• Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes

• Mental wellbeing support – Access therapy and mental health sessions through Oliva

• Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset

• Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches

• Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)

• Tech scheme - Get the latest tech for less

Plus all the rest; 33 days holiday (including bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month!

Our process

• The first stage is a video conversation with our Talent Lead, Luke. (30-45 mins)

• Past Experience Interview with Chris, our VP of operations. (60 mins)

• A technical interview with George, our Data Analytics Manager. (60 mins)

• A culture interview with one of our bar raisers. (60 mins)

Everyone belongs at Marshmallow

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.