Official Specifications
Role Overview & Mandate
Executive Summary
. Marshall has been training apprentices for over 100 years and we are committed to the development of future talent. If you want the...
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Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click
Marshall has been training apprentices for over 100 years and we are committed to the development of future talent. If you want the opportunity to become part of this exciting business and help to shape its future, then this apprenticeship programme is for you.
Not only will you receive fully funded qualifications you will get real-world, on the job experience of working within a global business.
As an Apprentice IT Technician, you will work with the Central IT Team to support and enhance our end users experience, focused on helping people get the best from the technology and tools supplied to them. We use a wide range of technology and have a number id IT disciplines supporting the IT System. You will gain experience working with Service, Data Centre, Cyber and Project Teams.
The business is undergoing an exciting period of growth so there are lots of opportunities to get involved in new projects and make a real difference. This apprenticeship could be just the start of your journey with us.
Duties of an Apprentice IT Technician:
- Attend and engage with training, including exams and 1-2-1 meetings with your tutors/assessors
- Manage your time effectively to complete all coursework, assignments and exams required to achieve the apprenticeship
- Reflect on your own practice and experiences and take any feedback onboard
Working with the Service Operations Team
- Acting as the first point of contact answering queries and questions from our colleagues in the business.
- Supporting our Desktop Engineers team configuring computers for our colleagues to use, providing a level of in situ repair and problem resolution.
- Working with our Data Centre Team, Back Up & Restore Virtual Desktop Image Management and health of system monitoring and problem resolution
Working with the Cyber Security Team
- Learning how to detect potential cyber threats from our security monitoring systems – thinking about how to better protect our colleagues.
Working with the Transformation Team
- Helping plan and deliver projects to improve or add new capabilities to the working environment of our colleagues.
Working with the Senior Leadership Team
- Assist with pulling together of surveys and feedback from our users
- Assist with onboarding and induction activities
- Learn to maintain all systems and online platforms related to the training we deliver
You will complete rotations in the following departments/ teams:
- Service Operations Team
- Cyber Security Team
- Digital Transformation Team
The Apprenticeship
Your apprenticeship will be delivered by one of our partner training providers under the supervision of the Marshall Skills Academy. As an IT Technician Apprentice working across the Marshall group of businesses you will be following the Level 3 Information Communications Technician Apprenticeship Standard. More information on this standard can be found on the institute for apprenticeships website. During this 18 month programme you will work towards developing the knowledge, skills and behaviours required through a range of on the job learning and meetings with your assessor. Not only will you develop your technical skills you will also have the opportunity to develop the behaviours needed to set the foundation for your future career. You will be supported every step of the way by our instructors, mentors, line managers and fellow apprentices. This apprenticeship aligns with professional recognition - RITTech.
What are we looking for?
- Motivation for Marshall and the area of business administration and training
- Motivation to complete an apprenticeship – learn on the job
- Ability to work in a team
- Good communication and interpersonal skills
- Ability to problem solve
- Integrity and ability to take responsibility
- Resilient and copes well with change
- Innovative and able to think of new ideas
Entry requirements
- You will need to have GCSE’s grades A*-C/ 4-9 in Maths and English or equivalent
- In order to receive apprenticeship funding you must have the right to work in the UK and meet residency eligibility requirements
- You must successfully pass all required medical and security checks if you are offered a place on the apprenticeship programme
How to apply
Please submit your CV and complete the online application form. Please note that instead of a cover letter we ask that you answer the following questions on your application form:
- Why do you want to start a career in this area (e.g. engineering, health & safety, aircraft maintenance) and what interests you about an apprenticeship? (250 words max)
- What interests you about Marshall and the work that we do? (250 words max)
TIP: Draft your answers to the above questions before starting your application.
Please note that assessment centres for this role will be held in April. If successful in getting through to this stage you will need to attend half a day in person at our Marshall Skills Academy in Cambridge.
Marshall Group is an Equal Opportunity Employer
Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click
here
.
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