Official Specifications
Role Overview & Mandate
Executive Summary
Current vacancy: Pathway Coordinator Location:...
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Current vacancy: Pathway Coordinator
Location: Remote
Salary: Competitive
Job type: Permanent
About Liaison Group
We are a well-established and trusted health economy partner, saving millions for reinvestment in health and social care through our Workforce, Financial and Care businesses.
At Liaison Group, we are early adopters of workplace innovation. We embraced the changes in early 2020 and permanently transitioned our workforce to a fully remote operating model shortly afterwards. We now have over 300 employees based across the length and breadth of the UK, enjoying the flexibility of working from home.
Employees are highly engaged, and we are proud to hold endorsements to support this. In a 2022 survey, most employees strongly agreed with the statement; “I love working for this organisation”.
We are rated as a 3 Star Company by Best Companies, recognising Liaison Group as a ‘World Class Company to Work For’.
We also have a 4.3 Star rating on Glassdoor, receiving regular positive employee reviews.
Our Values - Our values are to work with Care and Honesty, to Inspire and Guide our colleagues and clients:
Care - We are proud to help the health economy save money. We care about people.
Honesty - We operate with the integrity and are honest with ourselves, our colleagues and our clients.
Inspire - We are at the forefront of health economy innovation.
Guide - We provide guidance to ensure that clients can make the most of every savings opportunity.
About Liaison Care
Liaison Care is at the heart of supporting the NHS standardise and improve the end-to-end delivery of CHC. This ensures that ICSs can guarantee everyone has fair access to CHC and can ensure that patients and families have better experiences and outcomes, whilst helping the NHS make better use of its resources in this area.
Liaison Care has developed a range of products and services to support ICSs transform and manage the challenges of delivering CHC. These include transformation reviews, expert advice and software to help accurately predict personal health budgets.
We are currently working with some prestigious NHS Organisations to help them to reduce their backlog of cases and reviews.
The team
You will work alongside other Administrators and Officers. The wider team is all based remotely across the UK, with a lot of NHS experience and knowledge utilised across the function. They are fun and driven towards finding innovative ways to help vulnerable individuals.
You would be based at home, with full access to equipment including IT programmes such as Microsoft Teams. There will also be the ability to meet with others in the team where required in order to provide you with full support.
You must be able to travel to team meetings where required.
Main responsibilities
The purpose of this post is to provide a comprehensive administrative service within the Care Division. The post holder’s main duties will include planning, organising, directing, and coordinating the work of the department.
The Pathway Coordinator will be expected to work with minimum supervision. You will be able to demonstrate flexibility and use your own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation, thus enabling the CHC Practitioners to utilise their time in an efficient and effective manner.
You will provide a confident professional service to all individuals and their representatives, whilst supporting them throughout their pathway of care. It is vital that confidentiality be maintained at all times.
Experience and qualifications required
You will have worked as a Coordinator or Administrator in another capacity, using computerised systems and dealing directly with customer queries.
It is not essential; however, we are ideally seeking previous CHC administrative experience.
You must be able to demonstrate the ability to organise own duties and prioritise tasks within a busy team environment and to work without direct supervision.
You will hold excellent communication skills, both verbally and non-verbally when dealing with patients/relatives and other internal and external agencies especially when providing or receiving complex or sensitive information.
You will also have the ability to demonstrate experience within information systems, e.g., word processing packages, spreadsheets, databases, patient administration system, email etc.
How to apply
If this sounds like the right fit and you want to work for an award-winning, market-leading company then please apply using the link to our current vacancies page and follow the steps https://myliaison.jobs.people-first.com/jobs
We will automatically offer an interview to all candidates with a disability, should they match the skills and experience required for the role.
Benefits of working at Liaison Group
We believe that working life should be a happy and healthy one, with the opportunities available that you need for continuous development.
We offer our staff excellent remuneration, working conditions and support and a wide variety of company benefits, as well as the chance to get involved in a range of company organised events – from physical challenges to bi-annual staff away days, and social events.
Our benefits aim to promote a healthy work/life balance, supporting not only your career, but also your home and family life.
We offer:
- Training opportunities – ‘Steer Your Career’ programme.
- Excellent compensation package, including growing holiday entitlement, contributory pension, and private healthcare, amongst other benefits.
- Wellbeing programmes to provide ongoing support and assistance, including Liaison Latte, Coffee Roulette, Liaison Life Skills, Mental Health First Aiders and Employee Assistance Programme.
- The opportunity to work in a supportive team, working diligently to support and optimise the NHS.
Liaison Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We pride ourselves on being a place where we can all be ourselves and succeed on merit.
Liaison Group are proud to be part of the Good Recruitment Campaign, and official signatories for the Good Recruitment Charter.
Thank you for your interest in joining Liaison Care
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