IT Support Analyst - Immediate Start!

Role Overview & Responsibilities

IT Support Analyst - Godmanchester - Immediate Start!

£28,500 - 37.5 hour working week

The role:

Working for a highly professional and progressive IT Managed Services company, you will be based on-site, providing a point of escalation and contact for all IT incidents and service requests, logging, maintaining and taking ownership of customers' cases following SLA's.

Duties include:

• Helpdesk Support & Call Management

Leavers & Starters, including IT Inductions
Backup Administration
Laptop & PC Builds
Desktop & Laptop Support
Office Applications Support. MS Office & Other Desktop Applications.
Daily & Weekly Security Checks
Managing and maintaining IT Asset Registers, including an Annual Asset Audit
Telephone & Mobile Administration
All aspects of Print Management and Troubleshooting
Work with onsite 3rd line team developing and managing all Systems.
Based on customer site five days per week, delivering IT support services
Excellent technical service skills across; desktop and infrastructure experience
Commercially aware, sound literacy and numeracy skills
Excellent analytical and problem-solving skills
Ability to work independently, flexibly and with initiative.
Adhere to ITIL-based processes for the ongoing management of the customer environment.

Skills required:

• Office 365
• MS Active Directory
• Laptop/Desktop support
• Print Management
• Mobile Devices
• Windows Servers

You will be a self-starter with good communication skills. Highly motivated and focussed on service delivery. Able to provide a professional approach, you will be driven to enhance the team and keen to learn and develop. Experience in an ITIL based and customer facing environents an advantage!

Apply today!

Please note, we try to get back to all applicants who take the time to apply for jobs advertised by LANI Recruitment, however, during times of increased activity and high levels of applications, this is not always possible. If you haven't heard from LANI Recruitment within three working days of your application, then unfortunately you have been unsuccessful on this occasion. LANI Recruitment is acting as an employment agency in relation to this vacancy. LANI Recruitment is an equal opportunities employer.

Job Types: Full-time, Permanent

Salary: £28,500.00 per year

Benefits:

• On-site parking

Schedule:

• Day shift
• No weekends

Ability to commute/relocate:

• Godmanchester: reliably commute or plan to relocate before starting work (required)

Experience:

• IT Support: 1 year (preferred)

Work Location: One location