Kitchen Planner

Are you curious about life at home and co-creating the wonderful everyday with our customers? Then we have the job for you. IKEA Milton Keynes are looking for a Kitchen Planner to join our sales team in the Showroom on a full-time basis.

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% co-worker discount & I-Benefits discount portal helping you save £100’s on Highstreet retailers
• Free & Confidential Employee Assistance Program and Wellbeing Portal
• X3 Life Assurance, enhanced statutory pension contributions & interest free loans
• Holiday on Christmas Eve & Christmas Day
• Family Friendly policies & benefits
• Commitment to your development throughout your IKEA career, starting on your first day
• Free parking and you can also enjoy a free hot or cold meal option every shift!

CONTRACT INFORMATION

SALARY
39 hours per week - £24,600 per annum - Working 5 days over 7 and alternate weekends off.
Shifts will be between the hours of 9:30am till 9:30pm with a max of 2 late finishes of 9:30pm per week.

WHO YOU ARE
You are someone who has a passion for kitchens has attention for detail & is confident in approaching customers and treats them in a polite and friendly manner. A person who is passionate about actively offering all the services available in the IKEA store to help customers make informed choices, which results in a great shopping experience. You are open minded & have the ability to problem solve, have a good level of knowledge around IT systems and have experience within sales or customer service. Kitchen designing/planning is desirable however full training will be given for this role.

WHAT YOU’LL BE DOING ON THE DAY TO DAY
IKEA Kitchen Services are a fast-moving, dedicated team focused on the needs of our customers and our co-workers and now, more than ever, our customers are choosing us to complete their dream kitchen project. Our vision is to create a better everyday life for the many people, and we will offer the very best level of service across all areas of our Kitchen Services teams.

• Provide an exceptional shopping experience for our customers
• You actively engage with our customers to identify their needs and how to inspire and advise them on the best solutions for their life at home through home furnishings
• Passionate about the range and home furnishings, curious to learn the stories behind the products and their design and actively share this with the customer
• Support maximising sales by being proud of your areas of responsibility, ensuring the customer meets an area that is clean, well presented and easy to shop
• Pro-actively interact with customers & provide excellent 1-1 customer service for a sustained period of time during the appointments
• Kitchen Planning & Designing for up to 2 hours with an additional 30-60 minutes to provide accurate plans, worktop and installation quotations for the customer.
• Support with responding to the customer emails, securing payments both in store and remotely
• Calling your future appointments to secure the bookings and providing the customer with insight into how to measure their room and set expectations
• Support the kitchen co-worker team with opening and closing routines and general house keeping

RECRUITMENT TIMELINE
Please submit an up-to-date CV when applying.

If you have any questions or need any support throughout the recruitment process, please contact fiona.currie@ingka.ikea.com