Client Service Associate

Some careers are more impactful than others.

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking a Client Service Associate to join a small team looking after some of our largest global Clients. This is a great opportunity to learn new skills and expand your knowledge of the different products available in GTRF.

Your responsibilities will include:

• Delivering high quality customer driven service to ensure Client service levels are delivered in line with our Global service proposition
• Working accurately and ensuring all communications are dealt with in a professional and timely manner
• Effective collection activity is conducted on customer accounts covered by Credit Protection
• The security (debt) on the IFAI systems are correctly valued and displayed at all times
• Control Accounts are fully reconciled and outstanding items are subject to agreed clearance actions
• Reconciling and controlling the valuation of debts on a monthly basis, from client returns, and by servicing the clients’ operational requirements
• Retentions identified through risk management of client Aged Debtor reports are correctly applied
• Audit reports are promptly actioned
• Every opportunity to broaden and deepen the client relationship is seized

To be successful in this role you should meet the following requirements:

• Good understanding of Receivables Finance (RF) products and systems, and invoice discounting
• Strong attention to detail
• Ability to work unsupervised to tight deadlines
• Excellent communication skills
• Sales Ledger reconciliation, accounting or credit control skills
• PC literate with knowledge of Excel being an advantage
• A team player
• Self-motivated to achieve results and accomplish objectives
• An absolute commitment to service of high quality
• Ability to constructively challenge and embrace change

The base location for this role is Worthing. Hybrid working is available with the expectation of a minimum of 1 day per week in the office.

You’ll achieve more when you join HSBC.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC, you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 2078328500

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.