Field Support Engineer

GLL is looking for a Field Support Engineer to work at as part of our business support team. If you have the skills and ambition to join us as a Field Support Engineer, there's never been a more exciting time to join us. This is more than a Field Support Engineer job, it's a career.
As a member of the Field Support team, the Field Support Engineer will be responsible for ensuring the ongoing operation of the IT infrastructure across a region of GLL’s Leisure estate, ensuring that hardware, networks and associated equipment is maintained appropriately. The Field Support Engineer will be the person who links with our front-end colleagues providing a support service setting high standards of work to ensure that the reputation of the IT team is second to none.
The Field Support Engineer is a key member of staff you will ensure that you operate with a ‘can do’ attitude putting our external and internal customers at the forefront of your actions.
This is an exciting time as the IT team helps the business move its digital and IT platforms on to the next level over the coming years. You will be pivotal to making the change happen physically via the Field Support team in library facilities across the UK. You will be stretched and need to strive to exceed the expectations of the business.
What you need:

• The ability to quickly learn and successfully cross train in new technologies.
• The ability to have a flexible approach to developing ideas and solutions, using the appropriate tools for the job.
• The ability to produce results to demanding deadlines and work on a number of key issues simultaneously.
• The ability to work in a team and aim to achieve the common goals of IT.
• Excellent written and verbal communication skills and documentation
• Excellent knowledge of PC hardware and network configuration, maintenance and support.
• Good knowledge of Microsoft software and associated products.
• Proven track record and previous experience of maintaining, improving and supporting modern, best of breed products.
• Experience of Microsoft Windows 10, Microsoft Office, Remote Desktop Services (RDS), Thin Clients and Cisco networking.

As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.
What you’ll do:

• Resolving problems with the IT hardware - passed to the team from first line support.
• Responding to requests for service passed from first line support or the Field Support Team Leader.
• Field project work relating to new equipment Mobilisations, Hardware Refreshes and new Contract/Building Installations and Upgrades.
• Raising orders with our approved suppliers, receiving deliveries and keeping the asset database up to date.
• Maintaining and production of concise, accurate and up to date technical documentation.
• Maintain the security and integrity of sensitive data.
• Keep abreast of trends and developments within the IT and libraries marketplace.
• Discuss own training and development needs with the Head of Skills Development.
• Maintain existing professional qualifications and gain additional qualifications as necessary to ensure effective performance in role.

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

• A Values driven organisation
• Learning & development to support career development
• Good Pension schemes
• Discounted gym membership for you and your partner.
• A full time permanent position
• Industry leading rates of pay
• Opportunity to join the GLL Society and have a say in how we are run plus associated social events
• Exclusive discounts on our villas in Portugal
• Exclusive discounts on our Ski chalets in Bulgaria
• Health assurance
• Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
• Discounts across thousands of retailers (GLL Extras)
• 25% off Red Letter Days
• 25% off Buy A Gift
• 20% off GLL spa experience treatments and associated products.
• Ride to work scheme
• Free eye tests and discounted glasses

About GLL:
As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.
Our people are from the communities we serve and help us make real changes in their local area.
To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.
So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.
Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.
As a charitable social enterprise, we are different. Our purpose is to improve the physical, mental and social well being of local communities. We are looking for people with purpose who are aligned to our values:

• BETTER SERVICE: Better choice for all
• BETTER COMMUNITIES: Making a difference
• BETTER BUSINESS: Business that benefits the community
• BETTER PEOPLE: More than a job

We are an inclusive employer. We seek and welcome diversity in our teams.
All pay rates are subject to skills, experience, qualifications and location.

Job Types: Full-time, Permanent

Salary: £30,000.00-£33,574.00 per year