Head of Service Operations

Role Overview & Responsibilities

Who are you
You have a passion for building a robust sustainable service management infrastructure, a team and culture. Can you do this in a fast-paced customer focussed business? You could have an IT / Cloud or Telcos background, coupled with commercial acumen, and a completer-finisher’s drive.
What will you do
We build the infrastructure that brings brilliant fibre broadband and digital happiness to our customers. Our growth has been running at 50% per annum for many years and this has brought complexity and challenges. We need a 24/7 support function that covers critical incidents through to one off problematic installations. We need a deep dive into our support practices and personnel to bring together a framework and system that gets our customers back online if a hurricane hits.
You will own the budget, create a plan, and implement it.
You will have a Team of 18 from the outset which will grow.
In return
£70-80k + bonus, 25 days holiday, excellent pension, healthcare, and other stuff.
Next Steps
Send us your CV and our recruiter Andy Willetts will be in touch.
Who are we
In short – we bring digital happiness.
Gigaclear is a leading alternative operator of rural full fibre broadband networks in the UK. Offering customers, a truly world class product, We are on a mission to unlock the potential of poorly served rural communities by delivering fast and reliable broadband to people’s doorsteps. They can take advantage of all the social, educational, and economic benefits the large towns and cities get.

Job Type: Full-time

Salary: £70,000.00-£80,000.00 per year