Permitting Support Advisor

5

Yorkshire and the Humber

Sheffield

Quadrant Two

Staff Grade 2

Permanent

Full Time

Operational Delivery

£20,507

Would you like to develop your skills?

Our Permitting Support Team needs enthusiastic individuals to manage incoming low risk license and permit applications, providing support to technical centres throughout the application process. You’ll contribute to the Environment Agency’s vision of creating a better place for people and wildlife by helping to regulate low risk activities.

In the role you will:

• Act as an initial point of contact for customers who need information and advice
• Review applications to assess their completeness and obtain further information from the customer if required
• Manage your own workload of ongoing cases and queries
• Update databases and records
• Accurately complete applications
• Work alongside team members in delivering team and individual targets

As an entry level grade, this role is a great way to join the Environment Agency and can if you wish, open-up lots of opportunities to develop into other roles and career paths within the Agency.

We support flexible working hours and practices to help you strike a good balance between your work life and your personal life. In this role there is flexibility to split your time between working in the office or at home.

The National Permitting Service (NPS) determines environmental permits that are required for activities that could pollute the air, water or land, increase the flood risk, or adversely affect land drainage.
You will be working within one of our support teams based in Sheffield. These teams have a strong customer focus and are essential in providing a range of administrative services that support the permit and licence application process.

You will require good written and verbal communication skills, have the ability to follow written processes and use different digital tools.

Relevant work experience would be an advantage, however being able to demonstrate the following list of skills will be important:

• Able to work using basic computer applications such as Microsoft excel, word and email.
• Ability to work independently on your own, managing your own workload
• Meet team and personal performance targets
• Communicate clearly with customers in order to progress work
• Identify and escalate any issues through your manager or other identified method
• Ensure data and information is handled correctly and accurately
• Share learning with team members.

All assessments and interviews will be carried out using an online platform such as Microsoft Teams.

Interviews are scheduled to take place mid July 2022.

For any questions about this role, please contact charlotte.latham@environment-agency.gov.uk

As an organisation we strive to reflect the communities we serve, to achieve this we welcome applications from all backgrounds regardless of race, sexual orientation, and religion. We also welcome applications for part-time hours.