Role Overview & Mandate
Executive Summary
About the roleProviding first-line response for the IT department you will be responsible for day-to-day IT support for the...
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About the role
Providing first-line response for the IT department you will be responsible for day-to-day IT support for the business, as well as dealing with and escalating incidents. You will be working in a cross-functional IT department – alongside software developers, infrastructure technicians and as part of a project team.
Main Responsibilites
Desktop Support
- Provision, maintenance and support of desktop and mobile devices
- First line support of hybrid environment, provision of telephone support, resolving and logging calls on the phone
- Reviewing and allocating Spiceworks tickets and emails to IT mailbox
- First response, fault finding and first fix of urgent user issues – or escalate to the IT Manager or Development team as required, once initial testing fact finding has been completed
- Supporting the IT Manager with projects as required, including hardware roll out projects
- IT department administration
- Running and updating checklists for maintenance
- Technical testing of systems, prior to release for user acceptance testing (UAT)
- Providing Management information on tickets to the IT Manager
- Administer Microsoft 365 services, including Azure Active Directory, Exchange Online, Defender, Intune and SharePoint
Business Continuity
- Sharing 24 hour call out rota with colleagues, with agreed SLAs (once trained)
- Participating in business continuity test scenarios as required
- Participating as required in incident management and investigation
- Escalating issues during an incident to relevant suppliers
- Building FAQs for users to look up their own support solutions for basic issues
General
- Ensuring the IT environment is kept tidy, organised and ‘client ready’ at all time
- Adhere to ComXo policies as well as industry best practices
- Take part in scheduled OOH testing and maintenance
- Engage in ad-hoc systems testing and changes
The ideal candidate will have:
- Excellent understanding of and enthusiasm for IT.
- 2-3 years of experience in an IT support capacity or similar.
- Excellent communication skills: verbal, telephone, and written.
- Ability to work to a high standard under tight deadlines.
Essential Experience:
- Windows 10
- Microsoft 365 administration
- IT ticketing systems
- Supporting a hybrid environment (remote and office-based)
Advantageous Experience:
- Hardware repairs
- Veeam, vCentre, Duo and Asana; if the right candidate does not have experience, then training will be provided.
Benefits:
- Additional leave
- Casual dress
- Discounted or free food
- Free on-site parking
- Referral programme
- Wellness programme
- Summer and Christmas parties
- Hybrid working
About Us
ComXo are the leading UK provider of global switchboard support services and are the voice of 200 plus professional services firms across the city of London and beyond.
At our core we value Politeness, Professionalism, Proficiency and Personality - These are called our 4P's.
Job Types: Full-time, Permanent
Salary: £30,000.00-£35,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Discounted or free food
- Free parking
- On-site parking
- Referral programme
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Slough
