IT Support Engineer

Role Overview & Responsibilities

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

We are seeking a practical and enthusiastic IT professional to join our team, with experience providing user support, day to day IT operations, solving problems, security and compliance. We will consider a candidate with at least 2 years commercial IT experience or a graduate with a relevant degree.

We offer exposure to most aspects of IT, working hands-on with a wide range of IT systems, and a variety of tasks, objectives and project work. We follow a continuous improvement methodology, use a risk-based approach, and encourage technical skills development. There are progression opportunities within the team over time for those who demonstrate exceptional performance.

Responsibilities

• End user and client related technical support, day to day IT operation (including networking and security), problem solving and diagnostics, information security compliance, change implementation, some project work.

Personal qualities, experience and skills

• Windows Active Directory and Group Policy administration
• Security, IP networking and firewall administration
• Microsoft 365 administration
• Android OS
• Ticket-based team workflows
• Customer friendly with good communication skills
• Linux server administration
• Linux desktop
• Information security standards such as ISO 27001 and PCI DSS
• SQL writing
• AWS or cloud-hosted infrastructure, Infrastructure as Code (IaC) / Terraform / Docker, programming or scripting (Bash shell / Java)
• Mobile device break/fix diagnostics
• Technical diagramming
• Writing good quality documentation and requirements specifications
• Cloud contact centre technology and SIP

Salary Range - Grade 1: £18,000 - £25,000

Benefits

• Gym membership contribution: we will give you up to £20 per month towards your gym membership
• Company pension
• 24/7 employee assistance programme
• Company sick pay
• Referral programme
• Discounts and savings available on our bespoke staff rewards platform
• Casual dress
• Free onsite parking (excluding City of London)
• Loans for travel
• Cycle to work scheme
• 25 days holiday, rising to 28
• Regular subsidised social events
• Voluntary service opportunities to a charity of your choice – up to two days per year
• Long service awards
• Enhanced family leave
• Hybrid working
• Working hours that are flexible
• Extra holiday days available to buy, up to five days per year
• As if that wasn't enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Job Type: Full-time

Salary: £18,000.00-£25,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Free parking
• Gym membership
• On-site parking
• Referral programme
• Sick pay
• Store discount
• Wellness programme

Schedule:

• 8 hour shift

Work Location: One location