IT Helpdesk Support

IT Helpdesk Support

As a successful family-owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company's success.

This role will be the first point of contact of any software or hardware issues in the office or on shop floor; supporting Brose Coventry plants.

We value innovation and encourage our employees to think outside the box. As a member of our IT team, you will have the autonomy to explore new ideas and propose solutions that push the boundaries of what's possible. We believe in investing in our employees' growth and offer career development opportunities to help you reach your full potential.

What will I be doing?

1. Provide first / second level support; log all calls using internal helpdesk software; troubleshooting of software and hardware issues.

2. Provide and support all office & shop floor IT activities, including setting up of computers, notebooks, printers, scanners, workplace, docking stations, information points (iPoint) and patching cables.

3. Installation and configuration of hardware and software to Brose standard using internal client deployment software; including computers and notebooks and all associated network device; issuing of hardware to users, restore data from backup server.

4. Administering and maintaining user accounts using windows Active Directory.

5. Support mobile working users across several platforms, including iOS, Microsoft Intune, and remote access.

6. Supporting Microsoft Windows operating systems and MS Office O365 applications

7. Provide training to users on Brose office tools.

8. IT Asset management (inventory update and disposing of obsolete hardware)

9. Basic administration of Windows servers and Network (only allowed to administrate local Cisco switches and Servers with limited access).

10. Any other task assigned.

Complies with all company policies, procedures and guidelines including Brose code of conduct, FIRST, IDEAS, health and safety, environment, quality, discipline, grievance and equal opportunities.

What experience/ skills do I need?

1) Problem solving skills in hardware and software.

2) Good knowledge of Windows 7/10 and MS Office 2019 and O365 applications.

3) Good knowledge of Network and Telecommunications (TCP/IP, DHCP, DNS, Cisco switches); CCNA part1 qualified and basic knowledge of firewall preferable.

4) Good knowledge of Active Directory and Windows 2016 R2 and Windows 2019 servers.

5) Experience of working within a technical support team – within manufacturing company.

6) Very good time management and organisational skills.

7) Good knowledge of VMWare and ITIL/ITSM

8) Ability to work independently in a small IT team; in a fast-paced environment.

If you believe you can successfully contribute to our business and would like to join us on our journey of making Brose Coventry a “better place to work”, please click apply and complete the application process. We welcome the opportunity to review your application and hopefully welcoming you to our team!

Job Types: Full-time, Permanent

Salary: £24,000.00-£30,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Flexitime
• Free parking
• Life insurance
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Flexitime
• Monday to Friday
• Overtime

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Coventry, CV7 9NW: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Experience:

• IT: 2 years (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person

Application deadline: 05/07/2023