Customer Service Assistant
Hiring Intelligence & Application Guidance
Direct ATS application. Include measurable achievements and core keywords from the job description.
Initial recruiter screening → Hiring Manager interview → Role-specific practical assessment.
Compensation benchmarked against current UK market rates (GBP).
UK Right-to-Work verified for direct application.
Role Overview & Responsibilities
Contract Type: Full Time
Location: Milton Keynes, Kiln Farm
Brit Books is a fast growing online retailer based in Milton Keynes looking to expand their customer service team, and are looking for an individual who demonstrates excellent professionalism and determination.
We sell used items through various marketplaces such as Amazon, eBay, Abe and many more.
As the primary point of contact for our customers, your job will be to provide them with an excellent experience, by managing their orders, enquiries, and providing aftercare.
The following are essential:
- Excellent communication skills in both writing and speaking in English.
- Excellent computer & typing skills.
- Ability to write in a formal and polite manner.
- Keen to learn and implement new knowledge effectively and accurately.
- Previous e-commerce customer service experience.
- Familiar with online market places.
Key Tasks:
- Communicating directly with customers via email.
- Monitoring feedback and reviews.
- Daily reporting on performance, issues and providing feedback to relevant departments in order to improve customer experience.
Job Type: Full-time
Salary: £10.00 per hour
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- MILTON KEYNES: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 1 year (preferred)
Language:
- English (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: One location
Interested in this role at Brit Books Ltd?
Apply directly through the verified employer application pipeline.
