Customer Complaints Advisor
Hiring Intelligence & Application Guidance
Direct ATS application. Include measurable achievements and core keywords from the job description.
Initial recruiter screening → Hiring Manager interview → Role-specific practical assessment.
Compensation benchmarked against current UK market rates (GBP).
UK Right-to-Work verified for direct application.
Role Overview & Responsibilities
Customer Complaints Advisor – Dunstable
Take the next step in your customer service career with Premier Inn at our Contact Centre in Dunstable. Be part of the dream team providing our guests with professional support, ensuring all complaints are resolved quickly and to the highest standard. With regular start dates to suit you, it’s time to use your retail and customer service experience to move up.
PAY RATE: Based on a 37.5 hour week
Tier 1 - £22,500pa (starting salary)
Tier 2 - £25,000pa (on completion of addition training)
CONTRACT TYPE:
Permanent – we don’t do zero hours contracts!
SHIFTS:
Monday-Friday 9-5, get your weekends back!
LOCATION:
Chiswell Court Contact Centre, Houghton Hall Business Park, Porz Avenue, Houghton Regis, LU5 5FT.
Why you’ll love it here:
- Hone your skills: Our professional training programme 2 weeks before you start gets you set up for success
- Get work/life balance: Get the structure you need for life outside of work with regular hours.
- Carry on your development: Enjoy progression across our business with longer term career paths available to you as well as our free apprenticeships
- Enjoy daily Perks: Free car parking on site, canteen with free tea and coffee and subsidised breakfast and lunch and, of course, our exclusive employee discount.
What you’ll do:
Alongside our team of Customer Complaints Advisors in Dunstable you’ll be working together to answer calls and emails. Your calm, engaging and confident manner will help our guests to rest easy knowing they’re in good hands. You will strive to ensure all enquiries and complaints are resolved to the satisfaction of our guests.
At the UK’s No 1 hotel brand, there are no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 37.5 per week
Salary: From £22,500.00 per year
Benefits:
- Casual dress
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Wellness programme
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Dunstable: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work Location: One location
Interested in this role at Brewers Fayre?
Apply directly through the verified employer application pipeline.
