customer success manager

Are you ready to embark on an exciting career journey with a dynamic and innovative company?

We have an excellent opportunity for a Customer Success Executive to join our vibrant team at Blue Array.

Our Customer Success team plays a crucial role in Blue Array's commitment to building trust and transparency between our customers and business.

As our Customer Success Executive, you will be…

• Supporting & working closely with our Head of Customer Success to improve customer satisfaction levels by executing tasks and activities that align with the four key pillars of the vision:customer attraction/engagement, customer satisfaction, customer retention, and customer lifetime value.
• Supporting our Head of Customer Success and wider delivery teams with Client onboarding, offboarding, & retention programs
• You will also support the marketing and new business team with your creative ideas by building brand awareness and business development activities.
• Supporting our Marketing Manager with Blue Array social media posts
• Taking ownership of the customer experience for the Blue Array Academy
• Supporting and organising events for the prospective and existing clients
• Administering our Marketing and Customer Success admin tasks as required
• Collaborating with cross-functional teams
• Keeping up-to-date with industry trends and best practices, so you can stay ahead of the game and help us improve.

What we're looking for

• You are passionate and have a commitment to providing exceptional customer service.
• Excellent communication and interpersonal skills to engage with our diverse customer base
• You are organised, personable, and forward-thinking. You'll possess a can-do attitude and a hunger to learn in a fast-paced environment.
• You think on your feet. You like learning new things, and you can learn quickly. When things change, you know how to roll with it.
• You pay attention to the details. You stay focused, and nothing is overlooked.
• You are motivated and driven. You will take ownership of your time and truly make a difference.
• Ability to multitask and prioritise effectively in a fast-paced environment
• A team player, being able to work closely with different teams across Blue Array
• Be IT literate, including working with Word, Powerpoint, Excel etc. Experience using the Google Stack is advantageous.
• Prior experience with digital marketing tools (Mailschimp, Hootsuite etc.) desirable but not essential

Who we are

Blue Array is the UK's most popular and largest specialist SEO agency.

We pride ourselves on doing things differently for others in our industry by providing open, honest and actionable SEO consultancy to our clients. Regular communication and insights are a core part of our service; our exceptional levels of client satisfaction are the primary reason we continue to grow at such a fast pace.

We work with some of the world's most exciting brands such as RAC, Cannaray, WatchFinder, Penfold, Help for Heroes and many more.

We're incredibly proud to have been awarded the best large SEO agency at the 2022 UK Search Awards and have been listed on Campaign Magazines UK's Top 100 Best Places to Work 2023

We believe in People, Sales, and Profit, in that order.

What we can offer you …

A competitive salary, bonus, and pension

✈️ A generous holiday allowance of 23 days per year.

Fully remote role, with a requirement to attend the office twice a month

Your birthday off annually

3 charity days annually

Flexible working

Enhanced family leave policies

Employee assistance programme available immediately

Private medical insurance (following probation)

️ Free gym membership (following probation)

Cycle to work scheme (following probation)

The option to work overseas for up to a month per year

A multitude of socials, inc our Summer Party and Brighton SEO

Plenty of internal training, including access to the Blue Array Academy

Location

Our headquarters is in Reading (The Blade). We offer a mix of home and office working because both are necessary for a high-performing team. We know you need time to concentrate and avoid constant commuting, so homeworking is essential, but face-to-face time is also necessary.

Be you, with us!

At Blue Array, we are all different. And that's what makes us great! We hire talented people with different and diverse backgrounds, stories, and perspectives not just because it's the right thing to do, but because it makes us stronger.

We are actively working and committed to increasing diversity in our teams and management positions. It's our ambition to create an inclusive environment where we can all be ourselves together.

What's next?

If this sounds like you, then you're on your way to joining a forward-thinking industry leader and a team of like-minded, exceptionally talented people. Simply send us your CV, and we will be in touch.

To find out how we use your data for recruitment please visit https://www.bluearray.co.uk/recruitment-privacy/.

We have a strict no recruitment agencies policy.