Front of House / Concierge

Role Overview & Responsibilities

Location: Newcastle upon Tyne, NE1

Monday to Friday 10:00 – 19:00

A fantastic opportunity has arisen within Bidvest Noonan for a Concierge, who will work at our client’s prestigious premises in Newcastle.

This role is pivotal to the success of the building operation as this person will act as the front of house for the management team.

The successful applicant will have experience of working in a reception environment and be well practiced in dealing with clients both over the telephone and in face-to-face situations.

DUTIES OF CONCIERGE

· To meet and greet all visitors promptly, using the correct protocols to ensure that each visitor feels special and cared for

· Ensure that an exceptional level of service is always maintained in reception areas and meeting suites, including contacting the meeting hosts

· Build and maintain a current, working knowledge of all policies, procedures, systems, and developments, as well as general information, to be able to provide staff and visitors with information as required

· Ensure that the telephone is answered in a timely and professional manner and transferred to the appropriate personnel or message are taken

· To maintain close working relationships with the relevant Building Management team and to coordinate efforts

· To control car parking and ensure visitors use allocated correct parking bays

JOB ROLE REQUIREMENTS

· Previous experience in a similar role

· Excellent written and verbal communication skills

· Customer/Client focused

· Must be able to work under pressure

· Basic computer literacy required

BENEFITS OF CONCIERGE/FRONT OF HOUSE SECURITY OFFICER

· Full uniform supplied

· Paid holidays

· Pension plan

· On-going training

· Progression opportunities

· WRKIT Employee Benefits Platform which give you access to savings

· HSF – a health cash plan and personal accident benefit with added services

Job Type: Full-time

Salary: Up to £11.40 per hour

Schedule:

• 12 hour shift
• Day shift
• Night shift

Experience:

• concierge: 1 year (required)

Work Location: One location