Role Overview & Mandate
Executive Summary
The Role As a key member of our managed services team, your role as an AWS engineer will be to collaborate closely with...
Reviewed by Compensation & Visa Analysts • Sources: USCIS E-Verify & Home Office CoS
The Role
As a key member of our managed services team, your role as an AWS engineer will be to collaborate closely with clients, grasping their distinct requirements to develop bespoke cloud management approaches that drive efficiency, dependability, and cost-effectiveness. Your efforts will make a significant difference for businesses across various sectors, enabling them to harness the advantages of the cloud and stay competitive.
Joining our enthusiastic group of cloud engineers, you'll be instrumental in assisting clients in leveraging the full power of AWS. Our team's unwavering dedication to delivering top-notch support and ensuring the seamless operation of clients' cloud infrastructure sets us apart.
Your day-to-day tasks involve deploying updates via CI/CD pipelines, managing, monitoring, and optimizing our clients' cloud environments. As a trusted partner, you'll proactively detect potential problems, tackle them effectively, and guarantee smooth performance, security, and scalability.
In this dynamic, ever-evolving domain, you'll have the opportunity to learn from your colleagues and industry frontrunners, while also imparting your own knowledge. The team's shared enthusiasm for cloud computing will inspire you to excel and push the limits of what's achievable.
What will I be doing?
Change/Incident Management
- Manage a customer ticket both technically and procedurally via Phone, Email or Web portal in line with defined SLAs and KPIs.
- Escalation and proactive chasing of Vendors and external support groups.
- Manage your own ticket queue and assist other team members where appropriate.
- Assessment and delivery of changes to customer environments.
Collaboration
- Working with Customer Success Managers, Solutions Architects, Centre of Excellence team and other technical teams across the business.
- Work with the team in the continuous improvement of our AWS offerings.
What will I bring to the role?
Essential:
- Service Desk experience at 3rd Line or similar level
- Strong understanding AWS as a cloud platform.
- Hold, at a minimum, an Associate level certification in AWS
- Familiarity with IaC languages such as CloudFormation and/or Terraform, along with the principles of best practice with IaC.
- Experience in Windows Server / Linux operating systems
- Experience working in an ITIL environment
- Competent with version control using Git.
Desirable:
Working towards:
- AWS Solutions Architect Professional
- AWS DevOps Engineer Professional
- Terraform Certified Associate
- An interest in DevOps tooling
What does success look like?
- Forge solid client connections, grasp their needs, and exceed expectations with tailor-made cloud strategies.
- Continuous Improvement: Actively seeking opportunities to enhance your knowledge, staying up-to-date with the latest AWS technologies and best practices, and applying them effectively in your work.
- Proactive Problem Solving: Demonstrating the ability to identify potential issues before they escalate, using your technical expertise to implement effective resolutions and maintain optimal cloud performance.
- Collaboration and Teamwork: Working seamlessly with fellow team members, sharing knowledge, and supporting each other to achieve shared goals and drive the success of the managed services team.
- Innovation: Pushing the boundaries of what's possible within the AWS ecosystem, seeking new ways to improve processes and deliver better outcomes for clients and the team.
Why work for ANS?
At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.
What’s in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.
Company benefits
- As standard: 25 days’ holiday, plus you can buy up to 5 more days
- A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
