Customer Service Representative

AMS is the world's leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources.

Our client is a well Known Corporate and Institutional banking organisation with headquarters in Central London and several other global locations; Providing Finance and Risk Solutions as well as Trading and Flow Sales to global financial institutions, investors, counterparties and corporate customers on a day to day basis.

The Role :

AMS is currently seeking self-motivated individuals for a telephony role as a Customer Service & Operations Analyst within a leading UK bank based in Bolton.

Shifts: Monday to Friday, 9am - 5pm until signed off

12 month contract

As a Customer Service & Operations Analyst you will -

• Respond to queries from customers and stakeholders promptly and within agreed timescales
• Deliver successful customer and business outcomes by processing, authorising and investigating all transactions to defined key performance indicators and service level agreements, and by accurately collecting the required information from customers and business

Your day-to-day will include:

• Providing real-time support to our call centres
• Understanding customer and business needs
• Identifying and coordinating improvements to processes that will enhance efficiency and the customer experience

The skills you'll need:

• Microsoft Office skills, including PowerPoint, Excel and Word
• The ability to proactively plan your own time effectively, to ensure multiple activities with varying deadlines are met
• The ability to work in a highly pressurised environment, managing multiple challenges simultaneously

You’ll demonstrate:

• An understanding of call centre operations and key service deliverables
• An awareness of changes in trends, policies and regulations
• An understanding of our industry and its customers

Benefits:

• Training to be provided
• Free access to UnMind – a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing
• Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services

Job Types: Full-time, Temporary contract
Contract length: 12 months

Salary: £12.34 per hour

Benefits:

• On-site parking

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Bolton: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 2 years (required)

Work Location: In person

Expected start date: 19/06/2023